Gecko Depot strives to offer the highest level of service and quality to you. Below are our policies and procedures to ensure smooth handling of your ordered parts. Please note we do not sell directly to consumers. This catalogue is intended for qualified spa technicians, spas dealers and pool & spas distributors.
Minimum order
There is a 50$ minimum order requirement. A handling charge of 10.00$ will be applied to all orders below minimum requirement.
How to place an order
By phone
You may call one of our technicians at 1-800-784-3256, please ask for the Technical service department or to be referred to extension 350. You will be redirected to our call center where a technical agent is available to take your call from 8:30 AM until 5 PM Eastern time. Please note that an additional 15$ handling fee will apply to orders placed by phone.
By fax
Our toll free fax number is 1-866-759-0906. You may use our fax order form, if not please make sure all requested information on the form is on your own purchase order.
By eMail
You can reach us by e-mail at support@geckodepot.com
Payments
Payments must be made by credit card. We accept Master Card or Visa. COD service is not available.
Pricing
The pricing in the catalogue is shown as a recommended end-user list price. You may contact our Customer Service department for your current discount at any time.
Prices are subject to change without notice.
Quantity discounts apply on orders of one pallet or more as for free ground shipping. All products should be ordered in one single order, no partial shipments allowed and you should allow for a 2 week lead time (excl. transport).
The following are an indication of the quantities per pallet for each product:
| Product | Quantity per pallet |
| Controls |
| S-Class | 20 boxes of 4 each = 80 |
| M-Class | 22 boxes of 3 each = 66 |
| in.xe | 30 boxes of 3 each = 90 |
| in.xm | 36 boxes of 4 each = 144 |
| in.therm | 36 boxes of 6 each = 216 |
| Pumps |
| FMCP/FMHP | 60 boxes of 1 each = 60 |
| CircMaster CP | 80 boxes of 1 each = 80 |
| XP2/XP2E/XP3 | 40 boxes of 1 each = 40 |
Special order
If you request an item that is not offered in our catalogue, we will do our best to get it for you in the shortest delay possible. We will inform you of the cost and lead time before processing your order. Special orders are final and cannot be returned or canceled.
Order Cancelation
Order cancellation is subject to approval by Gecko Depot. A 20% order cancellation fee will apply. Upon approval, material must be returned using the return procedure.